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Getting started with Accu-Chek Guide and mySugr

April 05, 2017 by Scott Johnson

And because your data is there, you feel more in control. You’ve got a clear overview on the home screen, including an estimated HbA1c, a clear graph of your blood sugars, and reports for your doctor available at the press of a button. You can finally see where your diabetes therapy is, no extra work required.

Automatic Logging

Is it too good to be true? With the Accu-Chek® Guide meter, all you have to do is connect your meter to the mySugr App* and check your blood sugar. We’ll take care of the rest.

*Currently enabled in Germany, Austria, and the United States.

How do I get my meter?

Complete this quick form to get your voucher. It can be redeemed for a free Accu-Chek Guide meter at most local pharmacies. You’ll need a valid branded prescription (that means it should specify “Accu-Chek Guide”). If your pharmacy doesn’t have it in stock, they should be able to order it for you.

How does it work?

If you’ve just received your meter (or you already own one) let’s get it connected to mySugr.

You’ll need to enable Bluetooth on your smartphone if it’s not already turned on. If you use a wireless headset, play music on a wireless speaker, or connect to a hands-free system in your car you’re probably already using Bluetooth. If all of this sounds strange, refer to your smartphone manufacturer for additional instructions.

Open mySugr Logbook and find “Connections” in the side menu

mySugr Screens for connecting the Accu-Chek Guide meter

Select your meter from the list, tap “Activate”, then grab your meter

mySugr screens for ordering the Accu-Chek® Guide meter

Turn on your meter, find “Settings”, then “Wireless”, then “Yes” to set up a new wireless connection. Enter the code displayed on your meter into the pairing window on your smartphone to confirm the connection. Your meter is now connected to mySugr!

Turn on the magic
On your meter, activate “Auto-Send” in the wireless preferences. With that option enabled, each time you check your blood sugar the result is sent to mySugr before your meter turns itself off.

Getting Test Strips

Getting the correct test strips is simple.

In the US:

  1. Contact your physician.
  2. Obtain your prescription for a refill of Accu-Chek Guide test strips.
  3. Fill your prescription at your local pharmacy.

In Germany:

  1. Contact your physician or diabetes educator.
  2. Obtain your prescription for a refill of Accu-Chek® Guide test strips.
  3. Fill your prescription at your local pharmacy or preferred online distributor.

In Austria:

  1. Contact your physician or diabetes educator.
  2. Obtain your prescription for a refill of Accu-Chek® Guide test strips.
  3. Bring your prescription to your “Krankenkasse” to receive your test strip refill.

You’re all set

Believe it or not, that’s it! You’re now building a powerful record of your diabetes data without any extra work – just testing your blood sugar like you’ve always done. Don’t be surprised if you find yourself testing more now! It’s amazing what a bit of convenience and useful information can do for your motivation!

Compatible Smartphones

Please refer to this support article for the up-to-date list of supported smartphones.

Stick around for more?

If you’d like to keep reading, I’m going to dive a little deeper into some additional benefits and also cover some troubleshooting steps in case you need them.

Tips & tricks

Edit Entries
After a blood sugar result is sent to mySugr, you can edit it as desired (add carbs, insulin, notes, etc.). If you have notifications enabled, you can tap the notification to jump directly into the edit screen in mySugr.

Backend Merge
But you can also save a step by adding another new entry with your carbs, insulin, meal photos, other notes, etc., and once saved it will be merged into a single entry with your synced blood sugar from your connected meter.

You’ll get a notification on your smartphone whenever mySugr receives information from your meter. You’re always in control of the notifications you receive, and can adjust them in your smartphone settings, just like any other notifications (sound or no sound, badge app icon or not, banner or alert box, etc.).

But do keep in mind that whatever notification preferences you set here will also affect how BG reminders behave if you decide to use that feature. Learn more

Benefits & favorite features

Once you have blood glucose results feeding mySugr, it starts returning some powerful and interesting information. Here are some of my favorites:

Estimated HbA1c – No more surprises when you visit your doctor for quarterly lab results. If you’re testing often enough, you’ll have a good idea what your HbA1c is before you walk in the door. Learn more…

Home screen – I immediately see a graph of today’s blood sugar, my estimated HbA1c, a trace of my CGM, indications of both manually logged activity and activity captured from sensors and other apps. Right below the graph, I have my diabetes monster (named “Chewcarba,” if you’re curious) and a bunch of very useful information.

Analysis – Aside from the helpful overview on the home screen, slicing and segmenting my data into 7, 14, 30, and 90 day periods is only a swipe away. Try it! Just swipe your home screen to the side! Now scroll down to compare one to the next. Now expand the arrow… Nice, right? Learn more…

Reports – A detailed logbook report is available anytime. I print one off before my routine doctor appointment and as he’s looking at the report I can follow along in Logbook to answer questions he has. Learn more…

Searches – There’s an incredibly powerful search function built into mySugr. For example, imagine you walk into a restaurant. You know you’ve been there before, but you can’t remember what you ate or how much insulin you took or how it all worked out. With mySugr’s search function, you can ask mySugr about every entry made at your current location. With that, you can see exactly what you did last time you were there and decide what to do. You even have a beautiful picture of your meal to compare. Learn more…

Troubleshooting & special situations

There may be times when things don’t go as planned. Here are a few that I’ve bumped into, and how you can quickly take care of them on your own. But if you ever need more help, we’re always here for you!

What if I’ve done a bunch of tests away from my phone?
Great question! So you have a bunch of BGs on your meter, but they couldn’t automatically log because your phone wasn’t around. What do you do?

Once you’re back to your phone (and it never hurts to have mySugr up and running), turn on your meter and give them a few seconds to reconnect. The readings should transfer once communication is established.

If you need to force the issue, on the meter, find “My Data”, then “Data Transfer”, then “Wireless”, and the transfer will start.

What if I’ve done a bunch of tests AND manually logged those same readings?
Aha! So you have duplicates! No worries! mySugr is pretty smart about duplicates. All entries with the same blood glucose value and a similar time will be merged together. No double entries. Is that nice or what?

What if it doesn’t sync?
Try turning off your meter (hold down the “OK” button until the shutdown progress bar finishes), kill the mySugr App (iOS: double tap the home button, swipe up on mySugr. Android: launch your app manager and swipe away mySugr), then restart the mySugr App and turn on your meter again. Give them a few seconds to communicate and see if the synchronization happens automatically. If not, try using the “Data Transfer” menu mentioned above to force it. If that still doesn’t help, then please let us know.

What if I need help with the actual meter, or doing a BG test?

This depends a little bit on where you live, and where you got your meter from. Thankfully, the answer is easy.

On the back of your meter, there is a toll-free phone number that will connect you with the people you need to talk to (in the U.S., that number is 800-858-8072, or use this contact form). Give them a call and let them know what you need help with. They may need the serial number from your meter, so be sure to have it with you when calling.

Anything else?

Is there anything else I can help with? Do you have any questions I didn’t answer? Please let me know in the comments and I’ll get back to you as quick as I can.


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  • Claus Nielsen

    My 12-year son T1, uses the Roche accu-check app for almost 2 years . Can you do same SMS feauture. The kid version is not “cool” what u suggest?

  • Hi, Claus!

    Thanks for stopping by. Unfortunately, we don’t have any push or SMS notification features at this time. However, the mySugr App does synchronize in (nearly) real-time (assuming data connections are working fine) which means that as a caregiver, you can also have mySugr on your smartphone and see everything almost immediately.

  • Claus Nielsen

    Thanks.. then I will have to delete my own MySugr account (I have diabetes too) ..
    Can i get refund ?

  • You won’t have to delete your mySugr account, you can log in and out of each respective account as needed. You can manage your subscription as you wish in the settings and can reach out to our support team for additional questions.

  • Mike Lohse

    Where are the acceptable testing sites. I currently use the compact plus. I work in dirty environment but when I need testing now I can gram my current meter not worry about contamination of strips and use it in my arm. If not is there a meter that is currently out there to do this.

  • Hi, Mike!

    We have to defer to the meter manufacturer for that question. Sounds like it’s one of the Roche meters, correct? They have some of their manuals online here:, otherwise you may have to reach out to them directly.

  • Robbie Goldstein

    So without saying it accu Chek Guide does not automatically without a problem connect to your program

  • Thanks for reaching out to us, Robbie. I’m sorry we’re causing you trouble. Can you tell me more about what’s happening when you go through the “Connections” menu in mySugr and select the “Accu-Chek® Guide” item? And have you connected with our support group yet? They can help with this quickly and easily. You can reach them by sending a quick message to

  • Hi, Rhian! No news yet, but we’re working hard to roll it out in as many countries as possible. Stay tuned!

  • Yep! Depends on which model of smartphone you have – did you check the link in the “Compatible Smartphones” section? And it also depends on which country you’re in (it’s live in Germany, Austria, Italy, Canada, the US, another couple I can’t recall, and more coming soon).

  • Guin Montgomery

    I have the new Samsung note 8… and I see it isn’t on there. I guess I have to wait for it to be added? I’m in the US and the meter pairs fine with my phone, just not playing along with the app!

  • Cool! Send a quick message into our support group ( – there may be a process where you can actually help us get it added to the list!

  • Ciyu Nie

    Hi I have paired the app with my Accu-chek guide device successfully the first time. However I recently encounter some data transferring problem. So I “forget the pairing” and tried to repair again. This time the “connection” tab could not find the device (I tried killing the app, restarting the bluetooth, restarting the device etc). Can anyone help?

  • Oh no, Ciyu! I’m sorry we’re causing problems for you. That sounds very frustrating!

    Another thing I can think of is that in addition to deleting the pairing on your smartphone, you might have to delete the pairing in the settings of the meter too (settings, wireless, paired devices). Give that a try, and if that doesn’t take care of it, please send our support team a message and they’ll help you right away (

  • Anna Hernandez

    Hi I recently got this meter because it could pair with my phone and loved the app but however the first mth or so it was great with transferring data over but not it wont transfer data over it says its paired with the phone but it says “ensure paired device is within range and turned on” which it is….any idea what could be wrong, could it be my phone or meter??

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