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How to pair your connected meter the right way

November 20, 2018 by mySugr

The connection process is quick, easy, and it’s an important step in the process. The fancy technology zapping information back and forth is Bluetooth® and you’ve probably already used a Bluetooth speaker or a pair of wireless headphones.

Maybe your car is equipped with a handsfree system. And whether you’ve used any of those things or not, you’re reading this – which means you have passed the “tech savvy” test for using Bluetooth devices. Congratulations!

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To set up most Bluetooth devices, you use the “Bluetooth” menu in the settings of your smartphone. But wait! Getting connected with your new meter is not the same as what you’ve done in the past.

iOS setting screen with NO sign over it

It’s important to know that your new connected meter will not work with mySugr if you pair it using the traditional Bluetooth settings. You have to pair it through the mySugr app. Let’s walk through the process together…

Connecting your meter

If you don’t want to watch the video above, this might help. Open the mySugr app on your smartphone and find “Connections” in the side menu. Select your meter from the list.

mySugr and Accu-Chek Guide Connection

Follow the prompts on the screen…

Pairing successful!

And you’re set!

But what if I have problems?

Sure thing. Technology is awesome until something doesn’t cooperate. Don’t worry, we’re here to help! Here are a few usual suspects when it comes to troubleshooting.

Are you in a supported country?

Each meter integration comes has specific country limitations. For example, The Accu-Chek® Guide meter integration is currently available in the United States, Canada, Austria, Germany, Norway, Portugal, and Singapore.

Illustration showing a successful connection

If the integration is enabled in your country, you’ll see your meter in the “Connections” menu. Select it and follow the on-screen instructions to continue.

(Before you ask, yes, we are always working on adding more countries and increasing availability. Our dream, of course, is to have the mySugr app and all possible integrations available worldwide. We’ll need a little time to get there.)

Are you using a supported device?

We support most smartphones on the market today running Android version 5.0 and above or iOS version 10.3 and above. Please contact support if you have detailed questions about your specific smartphone’s compatibility.

Gah! I’m still stuck!

Illustration of a meter and smartphone connection not working

If that isn’t working, don’t give up hope! We have more tricks to try. Read this Frequently Asked Question (FAQ) page and try the steps there.

If the connection is still not working, please contact our support group. They’re amazing and will bend over backward to get you up and running as soon as possible.


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